Frequently Asked Questions

How can I check if I have a leak?

  1. Watch the water meter. If you have a leak, monitoring your home's water meter will give you a definite answer.
  2. Investigate your appliances and plumbing fixtures
  3. Dye test the toilet tank.
  4. Check to see if you have an abnormally larger water bill.

Do I really need to worry about hidden leaks?

One of the biggest causes of wasted water in your home is a slow leak that you cannot see. These can be behind walls and are generally silent and go undetected.

Can leaks get bigger over time?

Do not let that leak go with having it repaired. Over time the leak may get worse and cost your water bill to increase. Leaks can lead to other issues like, damage to your home and even mold issues.

Should I repair or replace leaky faucets?

Depending on the Manufacture and age of the faucet depends on what is best. If it is what we would call a "builder grade faucet" we would suggest it is best to replace.

My toilet sounds like it is constantly running - is there anything I can do to fix it?

Check the flapper on the flush valve. These typically wear out or can even get loose and out of alignment. If this is not the issue check that the water level is not adjusted to high and check that the fill valve turns off when the flush cycle is completed.

Is having a tankless water heater more beneficial than a conventional heater?

Pros:
Lower initial cost - A traditional water heater installation can be half as much as a tankless water heater.
Easy and inexpensive to replace - Less installation complications means that there's less that can go wrong.

Cons:
Higher utility bill - They heat and reheat water at a pre-set temperature regardless of your water needs. This increases your utility bill-especially during the winter.
Bigger and harder to place - They occupy more room and can't be placed outside.
Can run out of hot water - Ever been the last in your family to get the shower? It's a chilling experience. This problem can be avoided by purchasing a larger tank (although that will be more in energy costs, as well.)
Shorter life - Lasts 10-15 years. This means there's more turnover and therefore you have to buy them twice as often as a tankless water heater.

Pros and cons of tankless water heaters

Pros:
Saves money in the long run - According to Energy.gov, "For homes that use 41 gallons or less of hot water daily, demand (or tankless) water heaters can be 24%-34% more energy efficient than conventional storage tank water heaters."
Doesn't take up much space - They are small and can be installed in more places-even outside on a wall.
Lives longer - Lasts 20+ years. Almost double a traditional water heater's life.
Delivers hot water on demand - Provides two to three gallons of hot water per minute on demand.

Cons:
Higher initial cost - Costs $3000 to $4500 installed (depends on the model and who you get it from).
Retrofitting adds to upfront cost - Replacing a traditional water heater with a tankless system is more complicated. So that increases the installation cost even further.

Why does my hot water not work as well in the winter?

The temperature of the water coming into your home in the winter is typically colder which just turning up the temperature on the thermostat on your water heater should correct this.

How can I tell if I need a water heater replacement?

A good maintenance is to replace a tank type water heater every 15 years. If your water heater is making piping noises or is not heating up like it should be it is time to replace it.

What do I do if my toilet overflows?

Turn off the shut off valve at the base of your toilet. Then you can try plunging your toilet to release the blockage.

Why do my pipes rattle and make noise all the time?

Over time the nail on hangers or straps that support your pipes can come loose from expansion and contraction. Routinely check the exposed supports to be sure they are not getting loose or have fallen out. Other symptoms can arise from not having an air hammer arrester on appliance with solenoids. Such appliance is, washing machines, dishwashers and humidifiers.

Should I drain my water heater?

All water heaters should be drained every six month per manufacture instructions. This will prevent build up sediment in your tank, keep the sensor on the gas control valve clean of debris and help your tank to last longer and prevent other issues over time.

When should I replace my sump pump?

Even if you have one installed professionally installed a quality product, you should replace it every 7-10 years.